Terms of Service

By accessing Tourism Pakistan (the "Platform"), you agree to comply with and be bound by these Terms of Service. If you do not agree, please refrain from using our services.

These terms constitute a legally binding agreement between you and Tourism Pakistan regarding your use of our website, mobile applications, and booking services.

Tourism Pakistan acts as an intermediary marketplace connecting travelers with third-party tour operators, guides, and hospitality providers within Pakistan.

• We provide tools to search, compare, and book travel experiences.
• Direct contracts for travel services are between the User and the Service Provider.
• We strive to verify all partners but do not guarantee the absolute accuracy of third-party listings.

To maintain a safe and reliable community, all users agree to:

• Provide 100% accurate identity and contact information.
• Ensure all travelers in their party meet the physical requirements for specific adventure tours.
• Respect local Pakistani customs, traditions, and environmental regulations during tours.
• Avoid any fraudulent activity or misuse of the platform's booking system.

• Pricing: All prices are listed in Pakistani Rupees (PKR) and are subject to change until the booking is confirmed via payment.
• Deposit: Some tours may require a partial deposit, while others require full payment upfront.
• Confirmation: A booking is only considered "Confirmed" once a Digital Voucher is issued by Tourism Pakistan.
• Verification: We reserve the right to cancel bookings that appear to involve high-risk or fraudulent payment methods.

Refund eligibility is determined by the specific operator's policy selected during booking:

• Standard Policy: Full refund if cancelled 7 days prior; 50% refund if cancelled 3-6 days prior; No refund if cancelled within 48 hours.
• Force Majeure: In case of natural disasters, road closures (common in Northern areas), or government restrictions, we will facilitate full refunds or date changes.
• Processing Time: Approved refunds are typically credited back to the original payment method within 10-15 business days.

Tourism Pakistan is not liable for:

• Operational failures, delays, or injuries caused by third-party tour operators.
• Loss of personal belongings during the course of a trip.
• Incidents arising from travel to high-altitude or remote regions without proper fitness or gear.
• Sudden changes in weather or infrastructure conditions beyond our control.

We strongly advise all travelers to obtain comprehensive travel insurance. This should ideally cover:

• Medical emergencies and emergency evacuations (especially for trekking).
• Trip interruptions and cancellations.
• Accidental death or disability.

All platform content, including logos, designs, text, and unique "Siyaho" software architecture, is the exclusive property of Tourism Pakistan.

Users may not scrape, copy, or redistribute platform content for commercial purposes without explicit written consent.

These terms are governed by the laws of the Islamic Republic of Pakistan.

Any disputes shall first be attempted to be resolved through mediation. If unsuccessful, the courts of Islamabad shall have exclusive jurisdiction.